W5H3-A model for communication in software development

I first gave a talk about my model for communication at DEWT6 (Dutch Exploratory Workshop on Testing) in January 2016.

At the core is a very extensive mindmap which is intended to model all the different aspects of communication before it takes place in the context of software development, especially software testing. My examples are geared towards this area but it works for completely different areas as well.

The idea is for an upcoming conversation, meeting or other communication event to go through this model in advance and take notes (if needed) in order to improve communication.

People at DEWT suggested that they can see it being useful for retrospectives as well – how you use it is up to you. Adding to it may feel right, removing some parts to make it easier to work with – work with the mindmap that is right for you. After the talk Zeger van Heese (@testsidestory), suggested adding “feedback” to the mindmap and how to ensure that what was said wasn’t understood in a different way. That makes a lot of sense to me so that’s in now, thanks for the contribution!

W5H3 mindmap

Click on the map or here to go the Biggerplate site if you’d like to download the map. Without it understanding the model will not be easy if not impossible.

It may be useful to start at the top right (Who) and then walk your way through it in clockwise direction. That way it’s easy to figure out Who one wants to communicate with, What should be communicated and so on.

Adverse factors is an area that lists a couple of problems why communication may fail and what to look out for, something to check your approach against once it’s about finished.

Here’s an example how you may want to use it:

“I want to talk to a Software Tester about the testing they’ve just done.”

  • Who is clear in this example, the tester.
  • What I want to talk about needs to be clearer in my head. It could be test coverage, approach they took, potential problems discovered, …
  • Why do I want to talk to them about it? Do I feel unsure that they have the skills to cover all aspects? Maybe it’s an area that I don’t know well and want to learn something about. Maybe there are several aspects as to why I want to have this discussion. To me this is one of the most important but often overlooked areas. The 5 Whys technique may be used here as well to get to root reason for communication.
  • When do we have a discussion, right now, in an hours time? Maybe schedule in a weekly or daily meeting?
  • Where do we want to have this conversation? In my office? Do I sit with the Tester in their open space office? Do we go to a meeting room or even go offsite? How does the where impact communication in this case?
  • How much do we communicate? If the Tester is new in the team there may be a need to communicate a lot more tacit knowledge compared to long time employees in the company. Do I want to get a high level overview or go into specific details?
  • How many people are present for this conversation? Is it a 1:1? Would it make sense to ask other testers to join us and have a group discussion?
  • How is the biggest part and needs a lot of attention. The how is where all the information from the previous questions is distilled into an approach. The participant(s) may be insecure but experienced, boisterous but newbies, feel more at ease in a structured environment or not, some people can be criticised easily but feel not taken seriously if that doesn’t happen and so on. Different tools can be applied and combined in order to reach the goal of this conversation. Feedback from the communication partner determines how the approach may need to be changed during communication.

Check the adverse factors node for anything that may have a negative impact that hasn’t been covered by the rest of the model.

The “NOT” heuristic

I used the NOT heuristic to both get more ideas and to validate the thoughts that I have.

I’d ask not only Who do I want to communicate with, but also who NOT? Why do I want to communicate with someon or why NOT? This way it’s less likely that certain aspects are missed and it’s easy and fast to do.

 

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One thought on “W5H3-A model for communication in software development

  1. Pingback: DEWT6: The Medium is the Message | DEWT

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